FAQs
SEE OUR FAQsStreamline Your Community Management
Streamline Your Community Management
with Groofly
Get answers to common questions about Groofly's features, pricing, security, and how our platform can help your organisation manage members, events, and community engagement seamlessly.
General Questions
Groofly is a SaaS platform designed to simplify management for social and community organisations. It offers tools for member management, event coordination, business listings, and secure communication, all in one place.
Groofly streamlines member management, simplifies event planning, enhances community engagement, and provides tools for professional networking, helping organisations to operate more efficiently.
Groofly is ideal for social and community groups, including alumni associations, business networks, non-profits, religious groups, and any organisation seeking to connect and manage members effectively.
Yes, Groofly is designed to be scalable, making it suitable for both small groups and large organisations with complex needs.
Groofly offers an all-in-one solution with customisable tools tailored specifically for social and community organisations, along with strong support for privacy, security, and multi-group management.
Yes, Groofly is a Software-as-a-Service (SaaS) platform, meaning it's accessible online without the need for additional hardware or software installations.
Groofly includes features such as member directories, event management, business listings, discussion forums, polls, and secure data handling.
Absolutely. Groofly's features are particularly useful for non-profits, as the platform supports volunteer management, event planning, and donor engagement.
While Groofly is optimized for social and community groups, any organisation that needs to manage members, organise events, or support networking can benefit from it.
Groofly offers interactive features like polls, discussion forums, and business listings, which help increase member involvement and foster a sense of community.
Member Management
Groofly allows organisations to create secure, customisable member directories that can be tailored to fit the specific needs of each group.
Yes, Groofly provides privacy settings that let you control what information is visible to members and who has access to the directory.
Yes, you can import an existing member list into Groofly, making onboarding easy for new organisations.
Yes, members can update their own profiles, helping keep information accurate and up-to-date.
Groofly allows you to create different access levels, so administrators can control which features or information are accessible to various member types.
Groofly is designed to handle large memberships efficiently, providing sorting, filtering, and search features within the directory.
Yes, members who belong to multiple groups can manage each group separately and switch between them seamlessly.
Yes, Groofly offers a group switcher feature, making it easy for members to switch between groups if they belong to more than one.
Members can connect through the directory, join discussions, and use business listings to network within their community.
Groofly supports unlimited members in its premium plans, ensuring it grows with your organisation.
Event Management
Groofly provides event management tools that cover everything from scheduling and registration to payment processing and attendance tracking.
Yes, Groofly supports recurring events, making it easy to manage regular gatherings or meetings.
Yes, members can register for events through Groofly, and organisers can monitor registrations in real time.
Yes, Groofly allows you to track attendance, providing insights into member engagement.
Groofly includes payment integration, enabling you to sell tickets or collect payments directly through the platform.
Yes, Groofly supports both internal and external event registrations, giving flexibility for public events.
Yes, members can RSVP to events, and organisers can see responses, helping with planning and coordination.
You can promote events through announcements, discussions, and the event page itself, keeping members informed.
Yes, Groofly allows you to generate reports on event attendance, registrations, and engagement.
Yes, Groofly can be used to organise virtual events, with links to online platforms included in event details.
Community Engagement
Groofly provides features like polls, discussion boards, and interactive events that make it easy to keep members involved.
Members can participate in polls, discussions, and group activities, fostering a more connected community.
Yes, Groofly allows administrators to create polls and discussion threads, encouraging member feedback and participation.
Groofly includes a chat function, allowing members to communicate securely within the platform.
Groofly's tools for member engagement, communication, and event planning foster a strong, connected community.
Yes, members can join discussion threads on various topics, encouraging knowledge sharing and engagement.
Yes, Groofly’s polls and discussion boards are effective ways to gather feedback from members.
Members can view profiles based on privacy settings, making it easy to connect and network within the group.
Groofly supports networking through business listings, member directories, and events, allowing members to build connections.
Yes, Groofly includes e-certificates and e-badges to recognise active members and their contributions to the community.
Business Listings & Networking
The business listing feature allows members to showcase their businesses and services, promoting professional networking within the community.
Yes, members can independently create and manage their business listings to highlight their skills, services, or products.
Members can promote their services through their profiles and by listing them in the business directory, accessible to other members.
Business listings are visible to members based on the organisation’s privacy settings, ensuring controlled visibility.
Yes, Groofly’s event management tools are ideal for organising networking events, workshops, and seminars.
While Groofly isn’t a marketplace, the business listing feature allows members to advertise their services within the community.
Yes, administrators can manage access to the business listing feature, ensuring it meets your organisation’s needs.
Yes, Groofly provides a business directory, making it easy for members to discover and connect with each other’s services.
Members can use Groofly’s secure messaging and contact features to reach out and connect.
Yes, you can feature specific businesses or services within the directory to give them extra visibility.
Security & Data Privacy
Groofly uses encryption and robust security protocols to ensure data is protected at all times.
Yes, Groofly complies with industry-standard data protection regulations, ensuring the security and privacy of all users.
Groofly offers privacy settings that let administrators control what data is visible and accessible to members.
Groofly employs encryption, access controls, and regular security audits to protect all user data.
Yes, administrators have the ability to set access controls, ensuring that only authorised members can view sensitive information.
No, Groofly does not share member information with third parties, ensuring complete data confidentiality.
Groofly’s privacy settings allow you to control data visibility on both an organisational and individual level.
Yes, Groofly uses encryption to protect data both in transit and at rest.
User permissions are customisable, allowing administrators to define roles and access levels for different types of users.
Yes, members have control over their profile visibility and can choose what information they want to share.
customization & Flexibility
Yes, Groofly is highly customisable, allowing organisations to tailor features to fit their unique needs.
Absolutely. Groofly’s form builder allows you to create custom registration forms to collect specific member information.
Yes, Groofly allows organisations to apply custom branding, including logos, and colors, to create a branded experience.
Groofly enables personalization by allowing custom forms, tailored member directories, and engagement settings.
Yes, with the premium plans, you can have a custom domain for your organisation on Groofly.
Groofly’s modular design lets you enable or disable features based on your organisation’s specific requirements.
Groofly offers flexible layouts, enabling you to organise your page to best serve your members.
Yes, both administrators and members can control notification preferences to ensure timely and relevant updates.
Yes, Groofly’s event management tool includes options for custom branding, registration fields, and ticketing.
Yes, Groofly offers a variety of privacy settings to help you control data visibility and access within your organisation.
Pricing & Plans
Groofly offers Basic, Standard, Premium, and Enterprise plans, each designed to meet the needs of different organisations.
Yes, Groofly offers a free trial for new users to explore the platform before committing to a plan.
Yes, you can change your plan as needed, allowing flexibility for growing or changing organisational needs.
No, Groofly’s pricing is transparent with no hidden fees. Each plan’s cost and features are clearly outlined.
Yes, Groofly offers special discounts for non-profit organisations. Contact support for more details.
Groofly accepts various payment methods, including credit cards, debit cards, and bank transfers.
Yes, Groofly offers both monthly and annual billing options, with discounts available for annual payments.
Yes, Groofly provides month-to-month billing for organisations that prefer shorter commitments.
Each plan includes different levels of access to Groofly’s features, from basic member management to advanced analytics and customization.
For organisations with specific needs, Groofly’s sales team can provide a custom quote based on your requirements.
Technical Support & Training
Groofly offers email, chat, and mobile support depending on the chosen plan, with priority support for premium users.
Yes, premium plan users have access to a dedicated account manager and priority support.
Yes, Groofly provides training resources, including tutorials, documentation, and webinars, to help new users get started.
You can reach Groofly’s support team via email, chat, or phone, depending on your plan level.
Yes, Groofly has a knowledge base, tutorials, and FAQs available for users to learn more about the platform.
Yes, onboarding assistance is available to help organisations set up their accounts and customise the platform.
Yes, Groofly provides a comprehensive knowledge base where users can find solutions to common issues.
Enterprise clients receive priority support, a dedicated account manager, and custom onboarding.
Yes, Groofly provides demos to help potential clients understand how the platform can meet their needs.
Yes, Groofly values user feedback and considers feature requests for future updates.
Performance & Reliability
Groofly is built on a robust infrastructure, providing high reliability and uptime for organisations of all sizes.
Groofly aims to minimize downtime, with planned maintenance scheduled during off-peak hours.
Groofly is regularly updated to introduce new features, security enhancements, and performance improvements.
Yes, Groofly is designed to scale with your organisation and handle large memberships effectively.
Groofly performs regular backups to ensure data safety and quick recovery in case of any issues.
Maintenance windows are scheduled periodically to ensure optimal performance and security with minimal disruption.
Groofly’s infrastructure is built to handle high traffic, ensuring events run smoothly even with large numbers of participants.
Groofly provides a Service Level Agreement (SLA) with uptime guarantees for premium and enterprise users.
Yes, Groofly provides analytics and real-time insights into platform performance, including event engagement and member activity.
Absolutely. Groofly is fully scalable, allowing it to grow alongside your organisation’s needs.